Shipping & Returns

Shipping Policy

All orders, are prepared within an 7-14 days after the order confirmation date.
We do not take responsibility for factors external to LALI which may delay or prevent a delivery, and which are not covered by our logistic partner.

Return & Exchange Policy

In all the following assumptions, whenever it is not related to a personalized item:

I chose the wrong size
The product is not what I expected
I received my order in poor conditions

In any case, the products that will be returned must be in perfect conditions and show no evident signs of being used, or else no return will be carried out. It is your responsibility to provide adequate packaging to make sure that the items arrive to LALI in perfect conditions. If you have trouble finding a suitable packaging, we suggest using the original box that your order came in. If the items are received in poor conditions, we won’t be able to carry out the return as requested. The time window in which you can exchange or return an item lasts 14 days, starting from the day the order is delivered.